AI and Knowledge Strategist, gTech Ads
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in technical project management, content strategy, or a customer-facing role.
- Experience using AI-powered tools for content creation.
- Experience in managing multiple, time-sensitive project schedules.
Preferred qualifications:
- Master’s degree in Business, Communications, Statistics, Engineering, or a related field.
- 8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- 3 years of experience in a technical leadership role (with or without direct reports), along with the ability to influence cross-functional teams and integrate strategy with product/engineering road maps.
- Knowledge of the Google Ads ecosystem and product suite and understanding of Generative AI guardrails, including experience identifying and mitigating risks such as hallucinations or grounding issues to ensure data reliability.
About the job
The Digital Transformation team provides Google’s customers, partners, and support agents with accurate, discoverable, and consumable knowledge for Google Ads and Merchant solutions. We design the self-help experiences rooted in content expertise and a deep understanding of user needs.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Own the content strategy within a specific product area, aligning content development with product road maps and prioritizing high-impact launches, turn business goals into content solutions.
- Drive the success of AI-powered solutions by mapping user intent to specific content solutions. You will translate business requirements into precise AI instructions (prompts) and monitor model behavior to ensure responses are grounded in fact and aligned with Ads product logic.
- Develop and refresh high-quality content solutions (text, video, interactive AI) for top user issues and customer journeys within your priority product areas.
- Analyze metrics and customer insights across product and support surfaces to deliver strategy recommendations tailored to your product area, Optimize cross-surface content using industry best practices, data insights and experimentation.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.