Scaled Abuse Escalations Program Manager, Youtube Trust and Safety
- linkCopy link
- emailEmail a friend
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
- Ability to work non-standard, on-call rotation work hours, including weekends.
Preferred qualifications:
- 3 years of experience with spreadsheets, databases SQL, and data analysis.
- Experience in escalation management, adversarial abuse fighting, and reviewing online content.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
- Excellent written and verbal communication and presentation skills to both technical stakeholders and executive leaders.
- Excellent business acumen and influencing skills cross-functionally at various levels.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Own and manage the policy review of escalations across the suite of adversarial abuse policies, ensuring that all escalations are triaged, tracked, investigated, and communicated accurately using internal tools and systems.
- Drive consensus and resolution of escalations across all stakeholders in close coordination with partner teams.
- Develop deep knowledge across adversarial abuse policies to ensure faster, more efficient resolution.
- Support ongoing process and tool improvements through ideation and/or operating as a team representative in broader working groups.
- This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s community guidelines. Participate in an on-call rotation schedule to manage high priority escalations that may occur outside of standard non-work hours including weekends/holidays.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.