Global Business Solutions, Customer Experience, UX, Profitability Consultant
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in a business technology sales or customer success role.
- Experience working with app and web clients in a UX research, design, consulting, or advisory role.
- Experience analyzing quantitative or qualitative data.
Preferred qualifications:
- Experience successfully influencing and working with executives internally and externally.
- Experience with website development or UX design and A/B testing.
- Knowledge of international business and a dynamic work environment.
- Ability to have a data-driven mindset with appetite for user-facing AI Solutions.
- Ability to work in matrix stakeholder structures, or successfully manage complex internal and external relationships.
- Proven ability to adapt messaging and presentations to the technical level of an audience.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.Ireland: €96000 - €98000 (EUR) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Deliver high-impact consultations to LCS customers: Partner with Sales to identify growth opportunities for top strategic clients in order to improve Customer/User Experience (CX/UX) to drive down operating costs, increase customer profitability and investment with Google.
- Continuously track results, gather feedback, and refine the offering to scale its impact.
- Proactively contribute to the GBS Program Design and Business Planning. Follow market evolution and anticipate customer expectations; influence strategy building and GBS value proposition design to capture maximum business and keep sustainable competitive edge.
- Become a thought leader on CX/UX and the new Agentic User Experience in the context of international expansion. Build strong internal and external relationships to help develop the program and better support customer needs. Develop the CX provider ecosystem by identifying and onboarding partners to support across additional challenges.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.