Engagement Manager, gTech Ads (English, Spanish)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
- Ability to communicate in English and Spanish fluently to engage with local stakeholders.
- Ability to travel up to 30% of the time.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- 3 years of experience in a technical leadership role with/without direct reports.
About the job
As an Engagement Manager, you will be key to creating an excellent end-to-end experience for Google’s top Ads clients, by being accountable for gTech service delivery, product aligned growth plans, and enabling Sales objectives. You will serve as a unified services partner who designs and orchestrates gTech end-to-end services, and represents gTech Ads to sellers and client executives. gTech Ads is a team of thought leaders, addressing our clients’ complex business challenges, and program managers, designing plans and gathering resources to help accomplish our ambition for excellent end-to-end experience. You will play a complementary role to sellers, through their technical, media and product skills. You serv as the bridge between Google Ads and client’s.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
Responsibilities
- Serve as a strategic technical advisor to senior leadership at top Ads clients, building relationships to align Google's media and technology solutions with business goals.
- Partner with Sales to understand client challenges, conduct technical and media discoveries, and secure executive buy-in for areas where gTech can drive value and return-on-investment.
- Develop and finalize comprehensive, product-anchored client growth plans, including Platinum Services Plans (PSP), by aligning technical services, product integrations, and media solutions.
- Lead pod planning, prioritization, and resource deployment, while collaborating closely with gTech execution and Customer Experience teams to ensure seamless service delivery and proactive escalation management.
- Act as point of accountability for go-to-market execution, conducting regular progress debriefs with clients and Sales while tracking trends and troubleshooting challenges.
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